Warehouse Management System - Functions Mapping Documentation

Challenge

The client relies on an in-house Warehouse Management System (WMS) for all cargo handling operations. With continuous functional enhancements, comprehensive documentation was crucial for the web interface and scanner app functionalities. This documentation enables professional system management and serves as a foundation for future change management initiatives. HPC delivered detailed documentation of all existing functionality of their in-house WMS, facilitating the creation of online help resources, internal training support, system enhancements, process improvements, and comparative analysis with similar systems in the market.

Tasks Performed

• Recommended a suitable documentation tool and approach for streamlined maintenance
• Established comprehensive documentation of the application's current web and scanner functionalities to agreed-upon standards
• Documented the utilization intensity of operational functionalities
• Recorded discrepancies between current and desired future processes
• Identified opportunities for improvement and additional features

Benefit

HPC provided thorough documentation for the client's in-house warehouse management system, supporting online help, internal training, system enhancements, process improvements, and comparative analysis with similar software systems.